ISO/IEC 20000 IT Service Management training provides a structured approach to managing IT services aligned with business needs and operational performance.
Available levels: Foundation: Introduction to IT service management principles, service lifecycle, and ISO/IEC 20000 requirements (2-day) Lead Implementer: Implementation of IT service management systems (ITSMS), governance, and service delivery frameworks (5-day) Lead Auditor: Auditing IT service management systems against ISO/IEC 20000 requirements (5-day)
Accredited by PECB
Enrollment Process: After purchase, you will receive instructions via email within 24 hours to access your training materials and certification pathway. Final course access and exam coordination details will be provided directly.
Pricing reflects current certification and course access fees. Final enrollment details are confirmed after purchase.
